There’s always questions surrounding a new flooring. It’s a big purchase for everyone so it helps to be sure you know as much as you can. We’ve answered some of the most common questions here, but if you have any more, don’t hesitate to ask us! Contact Us
Our Blog is regularly updated with information about news, installation, trends, products and more, so check that out too! Floorwerx Blog
Should I buy carpets & flooring over the internet?
Shopping on the internet is a convenient and popular alternative to heading to a regular retail shop. It’s a fantastic way to narrow down your choices when looking for suppliers that will suit you the best. However, with a big purchase like flooring, we believe nothing beats seeing it in person. Lighting, wall colour and other furnishings all effect how a carpet or other option will look when it is inside your home. It’s best to get a large sample piece inside your home and test it in different lighting conditions.
Lots of companies offer “free installation” or “free underlay”, do you?
Did you ever hear the old saying that “nothing is free”? With these offers, prices of the flooring or accessories are generally increased or the wage paid to the installer is decreased.
Coming from a carpet installing background, the last thing we want to do is undervalue our excellent installers. You might be surprised how competitive our prices can be compared to some of these companies. We set out to tell you exactly what you’re getting for the price with no hidden costs.
Will you price match quotes from other retailers?
We believe in providing the best carpet option for you. Sometimes it’s not the cheapest, but we always provide excellent value for money and our customers tell us our prices are competitive.
We do price match quotes, but only for comparable products. We don’t like to sell you something that’s going to need replacing only a few years down the track (unless you specifically request carpet for this reason) and are honest about the quality of products.
What methods of payment do you accept?
We accept bank transfer, Visa, Mastercard, cheque and cash. Invoices are sent via email unless otherwise specified.
Can I buy flooring from you and install it myself?
Yes. We’re always happy to simply provide you with a product if you would like to install it yourself. We’re still happy to bring our mobile showroom around to you to help you measure and choose a product that will look great in your home.
What do I need to do to get my home ready on the day of installation?
On the day of installation you should unplug all of your electronics and declutter all of yourshelves. Sheets should be taken off beds and clothing or other items should be removed from any drawers or cabinets that flooring in being installed in.
Other than that, sit back and let the installers do the work!
Please check out our terms and conditions on all of our sales by clicking here
Remember, we’re happy to help with any other questions you may have. Contact us now if we’ve missed something!